Getting Started

What is Phoneseva?

Phoneseva is a more affordable protection service provider for  your new & old electronic devices and appliances.  Our services can be purchased at your convenience on our website or mobile app.

How Phoneseva is different?

Price, service and transparency differentiate us from other mobile protection service providers. We also offer 24/7 claims service and promise that a real person will answer the phone to help you.

What if I am having trouble with my purchase?

Please reach out to us with more information about your issue by emailing us at: support@phoneseva.com or give us a call at 9990.8890.28

Why should we buy from Phoneseva?

To be honest, we have observed that other companies are in the business of making profit out of customer pockets. However, we are determined to provide service and satisfaction so you can always trust us.

How to buy protection plan for my new or old phone?

To buy a protection plan, visit Phoneseva Website. Choose your Brand Name and Model Name. Next, It will give you two plans. Choose what fits you best for your phone.

How do I check my active plan?

Go to the My Stuff section on our website and app.

How do I make Payment?

We are partnered with well known Payment Gateway plateform Paytm and Razorpay for our payment processing. These are most secure payment gateways available in India.

I have changed my mind, Can I get a refund?

Yes, we offer 14 days money back guarantee on each and every plan. No Question Asked. Please refer to our refund policy.

Does Phoneseva offer protection against lost and stolen?

Unfortunately, not at this time. We don’t have any resources to verify lost and stolen cases. But we will plan it for future for sure.

Activation

How to Activate my plan?

After successful purchase of the plan, you will be redirected to the plan activation page where you can submit required information to activate your plan. You can read this guide to get started.

What all information do I need to activate my plan?

You will need to submit:

Personal Information:

► Your Name, Phone number, Email id, Address

Device Information:

► Invoice (optional), Date of purchase, Device Purchase Amount, IMEI Number, Device 30 Sec Video, And Screenshot displaying IMEI number

This will be all to get you started. Additional information may be required on case to case basis*

My Phone is already damaged. Will it be covered?

Unfortunately, phones already broken or damaged are not eligible for our protection plan. We recommend you to get your phone repaired from authorized repair store before you purchase protection plan from us.

Can I buy protection for old phone?

Yes, we offer mobile protection plans for new and old phones. Your phone should not be older than 6 months from the date of purchase.

What if my phone is not in the list for purchase?

Please reach out to us with brand and model information of your device by emailing us at: support@phoneseva.com or give us a call at 9990.8890.28 . We shall have an option for you.

Do I need to upload invoice for activation?

No, you don’t have to upload invoice. However, if you have purchased the phone within last 24-48 hours we highly recommend you to upload it as it helps us deliver faster plan activation.

Claim

My phone is broken. How do I claim repair?

You can easily file a claim through your online account or you can simply visit our Claim Page here to get started.

How much time does it take to repair my device?

Assuming spare part is in stock, we promise a service of 5 Day Repair once claim is approved.

When do I get replacement for my device?

When repair cost is not feasible or spare parts are not available, we may offer you a replacement for your device. Replacement can be refurbished or brand new at our discretion.

Do I need to pay any fee to claim repair?

Absolutely No, everything is covered in your initial payment. We don’t ask any processing fee.

I need help with my claim.

Please reach out to us with more information about your issue by emailing us at: support@phoneseva.com or give us a call at 9990.8890.28

Free Pickup & Drop

For smooth Repair

14 Days Refund

If you have problem

Secure Payment

SSL / Secure certificate

24h Support

Friendly 24/7 support

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